Apex configuaration

[ECFENCING]

Hopefully there are some computer experts/geeks on here. Calling to get someone from Apex is next to impossible.

My display unit is busted so I'm trying to control it via Apex Fusion. I plugged the controller/box to my router via an ethernet cable. When I log into my router config I see an ethernet connection as port 4 or 192.168.1.4 but it is listed as an Android device.I checked and it's clearly port 4 that is connected to that box. I have my smart tv going through my router-only other device that's connected with an ethernet cable.

Anyway the utility doesn't see it at all and even when I type in the IP address it doesn't work. I'm using port 80.

Might be useful if I could upload some screen shots or maybe I'll see if Verizon can help. I tried rebooting several times and disconnecting the cables and plugging them back in. Both sides show green.

Tough to diagnose but any pointers would be helpful-.

Thanks in advance.

E

 

[Widdy]

Try --

Method 1: Open a web browser to http://apex and see if ARP can locate your Apex.

or

Method #2 (if on Windows) --
http://support.neptunesystems.com/s...17576-how-to-access-your-classic-dashboard-pc

 

[ECFENCING]

Widdy: thanks -I have a Mac-and I downloaded the utility and it doesn't see it - I emailed Neptune and hopefully I can set up a support session with them

Once it's figured out I'll post here for a solution - was able to hook it up before I changed my router so it's definitely something on my end

 

[Widdy]

Cool deal. G'luck with it!