- Location
- Brooklyn
Update your addresses on yahoo & yelp, or continue to lose customers. Really frustrating walking an hour in the freezing cold only to find out you don't exist. You may think that you do, but you didn't. :irked:
Wannabe LFS'......
- Thread starter BrooklynReef
- Start date
- Location
- Staten Island ny
Yeah dude where did you go??? And did you Intend on walking your livestock back for an hour as well?? Lol jk spill it!! What's the place ??
- Location
- Bay Ridge, BK
It is Chinese new year so if it is a Chinese owned shop, it will be closed. If it is Diamonds of the Reef, he is not technically open yet and has allowed MR members to visit his store during very limited hours when he is around, for example today after 3.... This is all information that is not hidden and if I were walking anywhere in this weather, I would call the place first to make sure they are open. Consider it a lesson learned but posting about it complaining is certainly not a good look.
- Location
- Staten Island ny
100%................so are you gonna let us know what lfs it was?? We are still here to hear you out bro!!! But James still might bite you!!! Lol
- Location
- Brooklyn, NY
BrooklynReef,
We are extremely sorry about this - As I have stated via PM, we have updated our info on both yelp and yahoo about a month ago but for some reason, I see now that it's locked at the old address and we can't edit it. We did update our signature on MR to reflect the new address quiet some time ago. We will get these info changed on various sites ASAP to avoid any incidences such as this in the future.
We can drop off the livestock that you wanted for you today and if you want, we can take a drive back together so you can check the shop out.
Once again, we understand your frustration and we are extremely sorry.
We are extremely sorry about this - As I have stated via PM, we have updated our info on both yelp and yahoo about a month ago but for some reason, I see now that it's locked at the old address and we can't edit it. We did update our signature on MR to reflect the new address quiet some time ago. We will get these info changed on various sites ASAP to avoid any incidences such as this in the future.
We can drop off the livestock that you wanted for you today and if you want, we can take a drive back together so you can check the shop out.
Once again, we understand your frustration and we are extremely sorry.
- Location
- East Stroudsburg, PA
I don't plug many stores, because not many care much about customer service but MAN.
You really can not ask for better service than this, ESPECIALLY the walk back to the shop even if closed.
I don't know if I'd be so friendly after being called out. Stand up on coral theory's part.
- Location
- Staten Island ny
I can't imagine a more sincere apology and effort to extend top shelf customer service!!!!
- Location
- Staten Island, Brooklyn
wow, what?? why are you walking an hour to get to a store? if its something that you want and must have you can always ask them to ship to you for like 7 dollars. And why calling Coral Theory a wannabe LFS while they are clearly an actual LFS since even before they move.
Dang! Now that's service.
Dude, I'm really hungover today but I want to buy corals. Come pick me up LOL:smile: JK obviously. I'll check you guys out soon!
Well said
- Location
- Brooklyn, NY
+1 to this. I've never received anything short of stellar customer service from Coral Theory.
- Location
- Staten Island
Yea walking an hour in good weather is crazy no matter the circumstance and you should always call first before going anywhere. I'd say lesson learned.
I would have to say the same and there are many points where OP was in the wrong. Not calling, walking an hour in the cold?, checking on other sites than the obvious site MR, etc.
A lot of businesses tend to forget or have false info on google sites as chit changes. Who walks a hour before verifying it's open etc?
All the positive reviews I've heard from members on the board just showed with the reply by Coral Theory. That is superb customer service!!!
A lot of businesses tend to forget or have false info on google sites as chit changes. Who walks a hour before verifying it's open etc?
All the positive reviews I've heard from members on the board just showed with the reply by Coral Theory. That is superb customer service!!!
- Location
- Brooklyn
Coral theory did step up big time with their offer.
A half hour there and and a half hour back. You guys must not live in NYC.
(would have taken a cab with any livestock).
Not sure how I was in the wrong evoIX..._Reefer. It was cold that day, I dont have a car, I had to walk, That was wrong? Checking on other sites? You mean Yahoo? To get directions? Not that unheard of. Also not sure what you mean by 'not verifying it was open', post makes no mention of failing to do that. I did call that morning, not sure how that would have changed anything, still would have looked up their address on the internet before I left. Thanks for your advice though.
Again Coral Theory stepped up with a VERY generous offer (especially considering you couldn't really drive anywhere that day with the all ice). An offer that will no doubt help get them more business. As it should, well played guys. Look forward to stopping by. Wish I saw the reply sooner, Im not on here all that much.
A half hour there and and a half hour back. You guys must not live in NYC.
(would have taken a cab with any livestock).
Not sure how I was in the wrong evoIX..._Reefer. It was cold that day, I dont have a car, I had to walk, That was wrong? Checking on other sites? You mean Yahoo? To get directions? Not that unheard of. Also not sure what you mean by 'not verifying it was open', post makes no mention of failing to do that. I did call that morning, not sure how that would have changed anything, still would have looked up their address on the internet before I left. Thanks for your advice though.
Again Coral Theory stepped up with a VERY generous offer (especially considering you couldn't really drive anywhere that day with the all ice). An offer that will no doubt help get them more business. As it should, well played guys. Look forward to stopping by. Wish I saw the reply sooner, Im not on here all that much.
I have been to Coral Theory 10 times in the last 2 months. They are my go to store in the area. As good as they are now, keep in mind that they are a new shop. Just wait until their systems mature and they are able to provide tank raised frags from home grown colonies (LPS, softies, and SPS) 
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