Wow,
That sucks big time.I'm in the process of putting a DSB in my tank, after lots of research and my own experimenting with other or no substrates. I've recently seen some people making LR support stands that the LR is actually suspended above the DSB. I like that idea.
Did your friend have a lot of black areas that he disturbed under the LR? I'll bet that that was a big part of the problem. I've been told that unprocessed waste being disturbed is not all that big of a problem, but I'm not convinced of that. I think your friends situation was not all that different from my own, but I did not have a DSB, I had a shallow one that was obviously not working properly, and I think my system was on the verge of a similar "crash".
Can you supply any more info re your friends system specs? Size, filtration, age, any water tests, ect?
Mitch