Very good point, Erik. This is, especially in the case of young sharks, an oft missed yet very important issue of concern.
However, to address the scratching itself directly, chances are this is a bad sign of parasitic infection. She must NOT treat this animal with copper, the usual medication. Hyposalinity may be used with some sharks, but the only ones I would try it with are pelagics that have already demonstrated they can tolerate varying salinity. That being said, there certainly are benthic animals that may very well be able to deal with hyposaline conditions, but I personally cannot speak to this directly.
Your friend must do a great deal more research, and if possible, try to contact the Monterey Bay Aquarium, or the Long Beach Aquarium of the Pacific - both of which have well-established programs for breeding, rearing, and raising benthic sharks.