Hey guys, i placed an order last week for delivery today for Petsolution's new "Pick Of The Reef." Ordered a few frags that just came from the brown truck!..
Packing was phenomenal. Nicely taped up styro-box with brown stuffing paper and a heat pack. Well shipped!! Very cool thing is that they use metal clips to seal their bags each individual bag. I'm impressed.
Upon inspection all looked well, but one of the frags looked out of place. They had mixed a frag up in my order which I had not ordered. They took it upon themselves and handled the situation like a professional. I took pics for verification and they IMMEDIATELY said "Do you want credit or a refund back to your card?" WoW spectacular service from them... 2 Thumbs up!
Currently they're sitting in the sump to warm up a bit.
(4) pictures of the frags that I had purchased from petsolutions the 5th was a mix-up.. Will take pics of them in the tank shortly.
Due to the cold weather and very little shipping stress they did turn a bit brown but im sure they'll recover very soon.. Pics to come.
Packing was phenomenal. Nicely taped up styro-box with brown stuffing paper and a heat pack. Well shipped!! Very cool thing is that they use metal clips to seal their bags each individual bag. I'm impressed.
Upon inspection all looked well, but one of the frags looked out of place. They had mixed a frag up in my order which I had not ordered. They took it upon themselves and handled the situation like a professional. I took pics for verification and they IMMEDIATELY said "Do you want credit or a refund back to your card?" WoW spectacular service from them... 2 Thumbs up!
Currently they're sitting in the sump to warm up a bit.
(4) pictures of the frags that I had purchased from petsolutions the 5th was a mix-up.. Will take pics of them in the tank shortly.
Due to the cold weather and very little shipping stress they did turn a bit brown but im sure they'll recover very soon.. Pics to come.