FedEx Is Killing My Fish :-(

[albano]

However, LiveAquaria has exceptional quarantine procedures and won't ship a fish until they've had it for several weeks, treated it if need be and they know it's healthy and eating.

:shhh: I think you'll find that the 'several week QT' is ONLY for Diver's Den fish...the fish from Live Aquaria are shipped direct from the importer/wholesaler in Calif., just like all the fish sent to your LFS.


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[cybermeez]

:shhh: I think you'll find that the 'several week QT' is ONLY for Diver's Den fish...the fish from Live Aquaria are shipped direct from the importer/wholesaler in Calif., just like all the fish sent to your LFS.

Well yeah sort of, but not exactly. From the LA site: What sort of quarantine procedures are in place at your other facilities?

Diver's Den Quarantine Procedure for Fish

 

[James]

Great news, I hope they make it. At least they have a shot now.

 

[Arati]

I am happy the fish got to you and I hope all is still well.

I wanted to add a quick fedx story here and to remind people to stay calm and dont take no for an answer.

In my case I was the shipper. My fish were stuck in tampa on a saturday night and we were told that there was no way they would complete thier journey until monday.. It was winter and this was a pair of spawning picasso clownfish.

I did what they do on tv in hostage situations. I tried to humanize the fish. with each new person put on the phone to deal with me... the story got more and more personal. these where my lil daughters fish sent to live with her, her pets like puppys on and on. these fish are in your warehouse right now alive and they are going to die. please please help me save them.. i dont even have a daughter... but I do love my fish!

Eventualy we got to the night watchman at the warhouse or something. we got him to go find the fish and hold them at the guard tower. Then we made plans for a cab to pick them up and deliver them to a place where the person recieving the fish could get them. and sometime at like 2am on a sunday morning those fish got put into a verry happy new owners hands. 12+ hours late and literally 10 of them on the phone with fedx. I think i spoke to every employee they have..

Companys may not give a crap, and people can be lazy. but if you dont get frustrated and continue to be nice alot of awsome things can and do happen. So thanks to the fedx man who found those fish and brought them to the guard house. I doubt he was suppose to do that.

 

[afernandez]

I am happy the fish got to you and I hope all is still well.

I wanted to add a quick fedx story here and to remind people to stay calm and dont take no for an answer.

In my case I was the shipper. My fish were stuck in tampa on a saturday night and we were told that there was no way they would complete thier journey until monday.. It was winter and this was a pair of spawning picasso clownfish.

I did what they do on tv in hostage situations. I tried to humanize the fish. with each new person put on the phone to deal with me... the story got more and more personal. these where my lil daughters fish sent to live with her, her pets like puppys on and on. these fish are in your warehouse right now alive and they are going to die. please please help me save them.. i dont even have a daughter... but I do love my fish!

Eventualy we got to the night watchman at the warhouse or something. we got him to go find the fish and hold them at the guard tower. Then we made plans for a cab to pick them up and deliver them to a place where the person recieving the fish could get them. and sometime at like 2am on a sunday morning those fish got put into a verry happy new owners hands. 12+ hours late and literally 10 of them on the phone with fedx. I think i spoke to every employee they have..

Companys may not give a crap, and people can be lazy. but if you dont get frustrated and continue to be nice alot of awsome things can and do happen. So thanks to the fedx man who found those fish and brought them to the guard house. I doubt he was suppose to do that.

lmfao!!! i have a similar story, two years ago i order fish from L.A. during the summer time and i waited out side for these fish allday literally! then i check the fedex online .said i wassent home when they came. then thats when i called and spoke to like 4 diffrent suppervisors non the less i got my fish within the hour! i also used the human approach lol all i have to say some times you have to do what you have to do to get it done. btw im very happy they made the trip.

 

[bizzarro]

If you paid for shipment to arrive like at 10AM next day, there should be a guarantee on it for failing to deliver on time. I'd definitely check what service you used because my former company ships time sensitive documents using Fedex all the time and we get refunds for those that don't get there on time.

Maybe ask LA for a credit or refund on the extra shipping cost because they should be able to recoup it from Fedex.

 

[Aquatic Life Direct]

Believe it or not i know a few people that have purchased fish for LA divers den. They ended up with ick a few days later which eventually spread throughout the tank and killed all of their fish. I know this is kinda off topic but even with there qt procedure it still wasnt 100%...

 

[Drinkmorewater]

Just curious... why would you guys prefer to purchase from LA/or any other non-local vendors? Price, quality, guarantee?

I think the main reason to order online is the 14 day guarantee. If you are spending $30-$200 for a fish from anyone local, if it bites the dust its tough luck. At least if it comes from several online sources they will refund/replace your order. I think everyone would prefer to purchase locally and see their fish in person but I don't know of any NYC vendors that would allow for that sort of leeway in the event of an unexpected death. Just a thought.

 

[afernandez]

Quote:
Originally Posted by Frag Express

Just curious... why would you guys prefer to purchase from LA/or any other non-local vendors? Price, quality, guarantee?

+1 drinkmore-

and I've had bad ick episode from some vedors & lfs...i pay 25$ extra for shipping as health insurance lol.

 

[cjdevito]

Just curious... why would you guys prefer to purchase from LA/or any other non-local vendors? Price, quality, guarantee?

I had a very small list of specific corals I wanted to include in my current tank. While I did attempt to find local vendors who had some of the species on my list, I mostly struck out because, frankly, the stuff I wanted consisted of oddballs that folks don't carry and don't regularly show up on availability lists.

Then again, there was one local vendor advertising purple efflatounaria on their web site who I emailed about obtaining some... again.... and again.... and again... only to get ignored. I figured he just didn't want my money, so I gave it to someone else.