- Location
- Bronx/Westchester
Every company makes a mistake. I have to say that he is always there to answer questions and he refunded you what you spent. Saying you would not every buy from him again is a little over the top IMO. Have you ever gone to a restaurant and not gotten the best mean and then went back?
I look at this way. Reefcleaners always gives extras, they are very responsive to emails and take care of their customers even in your experience he refunded you your money. So that in itself shows that they are a good business and deserve a second chance. His animals beat out any other mail or place IMO.
Well, let me explain. I bought a baby achilles tang, and put him to quarantine. He was not eating, and I did some research and found that they eat red gracillaria, and it is commonly found where this species resides. I could not find any locally, SO, I decide to go on the net and look for some. I came across reef cleaners as a last resort, so I ordered from them, expecting it would come in a few days or so (as expected and stated on the website), Well, 2 and a half weeks later LATE (Please note, this is from the website: "Priority is estimated at 2-3 days."), and the achilles did not make it unfortunately during this time. Then when I dont need the algae anymore, the box arrives. I open it anyway, and see regular green macro.................
I can imagine if you were in my shoes, you would be pretty mad seeing a $200 fish going down the drain because of a mistake that should of never happened! And yes, I was not exaggerating when I said I will not order again...
Like I said, just putting my experience out there.
Last edited: