- Location
- Brooklyn
Hello,
I thought I'll share my miserable experience with all you guys and gals on how I got screwed by aquatic connection or aquacon.com.
I placed a $300 plus $100 for shipping order last week from them.
They had a great sale on Mystery wrasses and blue dot jaw fish and more.
Anyway long story short I received 4 DOA (Dead on arrivals) fish from them which they said they will replace when I place another order no matter the mount and pay $40 minimum shipping for it and they will throw the DOA fish in with that second order. Guess what I spent another $99.96 and recieved the same fish DOA, there warrenty does not replace the second DOA and I kept the orignal fish in the freezer, I guess they thought I would throw them away and they can make up some BS and say there the same fish from before. This time the blue dot smelled like it was dead for 1 week not 23 hours and it was deteriorating already.
I called and they new it was me from caller ID because the girl crystal called me by my first name when she answered and she said send over a picture of the dead fish and I'll talk with the boss. Guess what they haven't answered on me since or returned any of my calls.
They have my credit card info and charged me $105.99 plus a separate charge of $20 the second time which is illegal considering the bill I printed out was for $99.96 in total.
I went ahead and checked BBB and their obviously not BBB accredited but they have 64 complaints on them even though.
They are scam artist and thieves and made my week a living hell.
I'm disputing all the charges and I had to cancel my Bank card because who knows what they will try next if they went ahead and charged me more with out saying anything to me.
I'll stick to the MR vendors and local fish stores from now on, I just hate that people still charge $70-$100 for a mystery wrasse and $79-$89 for a blue dot jaw fish most of us can't afford them at those prices so I was tempted and wanted 1 of each and only pay less then half that amount online.
Don't fall for their 40% off sale because they will screw you.
Another lesson learned I guess.
I thought I'll share my miserable experience with all you guys and gals on how I got screwed by aquatic connection or aquacon.com.
I placed a $300 plus $100 for shipping order last week from them.
They had a great sale on Mystery wrasses and blue dot jaw fish and more.
Anyway long story short I received 4 DOA (Dead on arrivals) fish from them which they said they will replace when I place another order no matter the mount and pay $40 minimum shipping for it and they will throw the DOA fish in with that second order. Guess what I spent another $99.96 and recieved the same fish DOA, there warrenty does not replace the second DOA and I kept the orignal fish in the freezer, I guess they thought I would throw them away and they can make up some BS and say there the same fish from before. This time the blue dot smelled like it was dead for 1 week not 23 hours and it was deteriorating already.
I called and they new it was me from caller ID because the girl crystal called me by my first name when she answered and she said send over a picture of the dead fish and I'll talk with the boss. Guess what they haven't answered on me since or returned any of my calls.
They have my credit card info and charged me $105.99 plus a separate charge of $20 the second time which is illegal considering the bill I printed out was for $99.96 in total.
I went ahead and checked BBB and their obviously not BBB accredited but they have 64 complaints on them even though.
They are scam artist and thieves and made my week a living hell.
I'm disputing all the charges and I had to cancel my Bank card because who knows what they will try next if they went ahead and charged me more with out saying anything to me.
I'll stick to the MR vendors and local fish stores from now on, I just hate that people still charge $70-$100 for a mystery wrasse and $79-$89 for a blue dot jaw fish most of us can't afford them at those prices so I was tempted and wanted 1 of each and only pay less then half that amount online.
Don't fall for their 40% off sale because they will screw you.
Another lesson learned I guess.
