Premium Aquatics (Drygoods)
Jason is a real nice chap. Most of my emails get a reply in less than a working day except for once. It's been a month since I placed my order and I am still waiting for my goods. :roll: No idea why. No reply either. They just asked for address verification.
Jason gets an 8.
Champion Lighting
Bought skimmers and lighting from them. Customer service leaves much to be desired. They cancelled my order twice without informing me. When I called them to enquire, I was put on hold and transferred around the whole world! I had to repeat my situation more than 3 times! :x My horizontal pendants came with deep scratches on both of them and I mean deep gashes that go into the aluminium.
Might never use them again if Premium Aquatic proves to be better.
Sadly, a 5.
North Coast Marines
Bought my first skimmer and reefing books from them years ago. My first online order for the aquarium. It all started here for me. Great service and prompt delivery. Problem is they have a limited range of items.
Gets an 8 too.
This is not my idea but some one elses, "The cheap price is long forgotten before the experience of bad service, unless what you sell happens to be crack." My dad's a business man.
Jason is a real nice chap. Most of my emails get a reply in less than a working day except for once. It's been a month since I placed my order and I am still waiting for my goods. :roll: No idea why. No reply either. They just asked for address verification.
Jason gets an 8.
Champion Lighting
Bought skimmers and lighting from them. Customer service leaves much to be desired. They cancelled my order twice without informing me. When I called them to enquire, I was put on hold and transferred around the whole world! I had to repeat my situation more than 3 times! :x My horizontal pendants came with deep scratches on both of them and I mean deep gashes that go into the aluminium.
Might never use them again if Premium Aquatic proves to be better.Sadly, a 5.
North Coast Marines
Bought my first skimmer and reefing books from them years ago. My first online order for the aquarium. It all started here for me.
Great service and prompt delivery. Problem is they have a limited range of items.Gets an 8 too.
This is not my idea but some one elses, "The cheap price is long forgotten before the experience of bad service, unless what you sell happens to be crack." My dad's a business man.
I've had a chance to use Marine Depot a couple of times now, and I'm giving them an 8.5.
I can't give them a 10 because I had a couple of problems. The first order was a cleanup crew. Fed-ex had mechanical problems with their plane and my order didn't arrive for four days. Surprisingly everything lived except for a couple of Hermit crabs that didn't make it through the warranty period.
My second order I received a severely emaciated Foxface Rabbitfish more recently.
I should note I received full credit for the Hermit crabs, the Foxface and they even got me a credit for the Fed-ex shipping. If they had let me know by e-mail, and not had me forced to call them, I'd bump them up another half point, but I couldn't give a 10 because of the problems.
I'm not out any money, but I don't like seeing animals suffer.
I'm also giving Inland Aquatics a 9 for their detrivore package I bought from them. Everything seemed to be in good shape.
I can't give them a 10 because I had a couple of problems. The first order was a cleanup crew. Fed-ex had mechanical problems with their plane and my order didn't arrive for four days. Surprisingly everything lived except for a couple of Hermit crabs that didn't make it through the warranty period.
My second order I received a severely emaciated Foxface Rabbitfish more recently.
I should note I received full credit for the Hermit crabs, the Foxface and they even got me a credit for the Fed-ex shipping. If they had let me know by e-mail, and not had me forced to call them, I'd bump them up another half point, but I couldn't give a 10 because of the problems.
I'm not out any money, but I don't like seeing animals suffer.
I'm also giving Inland Aquatics a 9 for their detrivore package I bought from them. Everything seemed to be in good shape.
mokeyluv":y7b72ru7 said:
I ordered from them a couple times in 99. They had excellent prices, were knowledgeable, and shipped stuff quickly. Back then I was thinking of going to a sump with a micron bag. They were one of the few places selling that setup. Everone on the message boards acted like I was nuts so I just forgot about it.
I'm just becoming interested in the hobby again. I ordered 55 watt, 4 pins in a line, pc bulbs from:
http://www.petsupplyliquidator.com/
They responded via emails very quickly. I ordered 2 10,000k bulbs. 2 ultra actinic bulbs, and 2 50/50 10,000k/ultra actinic bulbs. They sent me 2 blue bulbs by mistake. I think the are the 7100k blue bulbs. They quickly answered my email. They gave me the option of keeping the bulbs since they are the same price. Or they said I can return the bulbs. Then they would send me the correct ultra actincs and refund my shipping. Excellent prices on pc bulbs.
$22 each for 10,000ks, 6500ks, ultra actinics, premium blue bulbs (71000ks), & 50/50 10,000k/ultra actinis. They also sell a cheaper blue bulb for fish only for $15. And they have other cobination bulbs like red/blue and red/white.
I also ordered from Premium Aquatics last week. Ordered dry goods Sat morning and received them Mon morning. Always got extremely quick shipment from them. I'm talking about their cheap regular shipment prices. I forget where they are located. But I live in Chicago and it was common for me to receive dry good orders within 2 or 3 days at the most.
Places I recently ordered from:
Premium Aquatics: 10
http://www.petsupplyliquidator.com/ 8 They made a mistake on an item. But they quickly responded to my emails and offered to fix it fairly.
pet warehouse: 9
Places I ordered from in the past; drygoods
Pet Warehouse 9
Premium Aquatics 10 because of the extremely fast delivery
Custom Aquatics 10 because of the excellent prices
Champion Lighting 9
Hamilton Lighting 7
Debron Aquatics 9
Pet Solutions 9
Dr Foster & Smith 9
Flying Fish Express 9
Jeffs Exotic Fish 9
Marine Depot 9
That Fish Place 9
RC STeele 9
Live goods I've ordered from in the past
Premium Aquatics 9
Aquacon 8
CQuarium 5
Flying Fish Express 9
GARF 8
Harbor Aquatics 9
IPSF 8
Inland Aquatics 8
Jeff's Exotic Fish 8
Marine Center 8
It's been a couple years since I order from most of the places. From about 00, 01 & until last week I just mostly let my tank go. I fed the 6 fish and few corals. A couple cabbage or lettuce. 1 buble coral, 1 polyps, 1 button coral. So some of those 9s above might have been 10s if my memory was fresher. I guess I've been pretty satisfied with most of my phone & internet orders. And when I've had a problem most of the places corrected it without much of a hassel. The one exception I think might have been CQuarium. I don't remember his name now. It might have been Adam. But he was the only one who ever gave me problems after he messed up an order. I'm not sure if it was him that sent one of my orders to an incorrect place in some suburb of Chicago. And I had problems with him checking on the order over the phone. And he couldn't track it. But after getting a tracking number I found it was sitting in a warehouse a couple hours away outside Chicago. This was on a Sat. My order was due on a Fri. If he would have furnished me the tracking # sooner or properly checked on the order, this would have been avoidable. I would have driven the couple hours each way & picked up the order. I wound up refusing the order when delivery was attempted on Mon. The order had been shipped on Thur morning and it finally came to my door Mon afternoon. That Sat I called my credit card co. & disputed the charge. Adam agreed it was his fault. He had the address I phoned him with written down. But he made a mistake when he put the address on the shipping label. Then he had agreed to refund my money. A month later I didn't receive it. I called him again and he made excuses. But he told me to contact my credit card aqain he would would admit my dispute was valid. I think his excuse was that he had lost my credit card info. That was my one bad experience in about 20 orders with live stuff and about 40 orders with dry goods.
I have had at least three other orders from reeffanatic since this started. I would like to add 3 votes of 10 for them...email is answered 7 days a week, and any issues dealt with promptly and very much to my satisfaction.
Highly recommended for shipping to Canada.
Highly recommended for shipping to Canada.
used "That Fish Place" once, took over a month to get my complete order, as i recall close to six weeks. i'll give them a 5 just because i am feeling generous.
they explained the product was sold out at 5 weeks and offered me a return, i opted to wait until they could fill my order.
they explained the product was sold out at 5 weeks and offered me a return, i opted to wait until they could fill my order.
just ordered lights last week, thought I'd give someone new a try.
AH Supply - 9.5
I ordered on Sunday and got my package on Thursday. Well packaged, good price, fast, they even threw in a few things for free. I would give them a 10 but since they waited until tuesday to ship rather then getting it done on monday, it's a 9.5.
Overall, as close to perfect as I could expect.
AH Supply - 9.5
I ordered on Sunday and got my package on Thursday. Well packaged, good price, fast, they even threw in a few things for free. I would give them a 10 but since they waited until tuesday to ship rather then getting it done on monday, it's a 9.5.
Overall, as close to perfect as I could expect.
Petwarehouse (Dr foster smith) ordered some dry goods . i bought a 24 inch compact fixture. i was sent a 36 inch. i called them and They were great, not only did they send the correct item out the same day, all i had to do was put the return addrtess on the wrong item with the reutrn number they provided, and they even arranged for fed ex to come by and pick the product up. All i ahd to do was set it on my dooor step that morning they came and got it the following day. I give them a 10 for dry goods not to mention i pay no sales tax buying from them since i am out of state. I buy all my dry goods from them.
Only dry goods so far.
Aquatic Eco-Systems 8.5
Extraordinary catalog and range of products. Prices are so-so. Communication is so-so. No problems except one short order that was corrected later.
Aquatic Reef Systems 10
Extraordinary service. This is the place to get your RO/DI system.
Marine Depot 9
Good prices, particularly on books. No problems. Communication isn't the best.
Reef Splendor 10
Extraordinary service.
Tenecor 8
Excellent quality. Good prices, but may be beat elsewhere. Communication is so-so.
Algae Free 7
Good product but may be ordered elsewhere for less and the ordering software doesn't always work.
Aquatic Eco-Systems 8.5
Extraordinary catalog and range of products. Prices are so-so. Communication is so-so. No problems except one short order that was corrected later.
Aquatic Reef Systems 10
Extraordinary service. This is the place to get your RO/DI system.
Marine Depot 9
Good prices, particularly on books. No problems. Communication isn't the best.
Reef Splendor 10
Extraordinary service.
Tenecor 8
Excellent quality. Good prices, but may be beat elsewhere. Communication is so-so.
Algae Free 7
Good product but may be ordered elsewhere for less and the ordering software doesn't always work.
I have read through this post and did not find anything on Anchofish.com. I am wondering if anyone has ever bought any liverock off of them and if so what did you think about it?
If anyone has any opinions of where I should buy my liverock, I am open to suggestions! I am looking for about 90 pounds of any type of liverock. And my final question, what type of liverock do you guys suggest buying? Figi, Kupang, Marshall, .....? What do you think? :?: :?:
If anyone has any opinions of where I should buy my liverock, I am open to suggestions! I am looking for about 90 pounds of any type of liverock. And my final question, what type of liverock do you guys suggest buying? Figi, Kupang, Marshall, .....? What do you think? :?: :?:
Just had a great experience with Palmettoreefs.com. Darren was very helpful, and even snapped and emailed a couple extra photos of things at my request (which ultimately helped me decide against an extra item).
Stuff was packed absolutely top-notch.
Also recently dealt with Phishybusiness.com with great success. Very helpful; good livestock; good shippers.
Tim
Stuff was packed absolutely top-notch.
Also recently dealt with Phishybusiness.com with great success. Very helpful; good livestock; good shippers.
Tim
have really only used flying fish express (ff express). no need to go elsewhere. have found there order taking, packaging and delivery schedules to be nothing short of excellent. moreover, the selection of corals, particularly acros, is great. have only lost one sps that i bought and received credit instantly.
got to give'm a 9.5. only god gets a 10!
got to give'm a 9.5. only god gets a 10!
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