Rover":1s8jf3cs said:
It would be silly of me to treat a new customer differently just because they are in frequent customers, or to treat those who only shop in the store every so often differently than the weeklies. Because the goal is to turn every infrequent customer into a frequent one. Those with something to sell have very little power over those who wish to buy. It's just the way it is. You have to treat everyone the same, like a valuable customer.
I guess I look at things a little differently. I treat my weeklies different than the infrequent shoppers. If there is a nice fish or coral I think they'd be interested in I'll call them or wait untill they come in to see it. Why should I let some infrequent customer buy the cherry stuff and not take care of my regulars. It's the same way with wholesale. You're sales rep should be your cherry picker. They should see the stuff before any outsiders have a chance. If I ran a wholesale facility I'd hold the "cherry" stuff for my regulars. To me it's just a good business practice. Take care of the ones who keep you in business.
There is always going to be someone around "lowballing". It's everywhere, not just in this business. I have Wally World right across the street. I have PetCo 5 miles down the Hwy. What can I offer that they can't? Knowledgable, experienced help to questions. That's what I focus on. I don't sell dogs, cats, reptiles or small animals. I sell fish, freshwater and saltwater. I'm not "high" retail but I'm not the cheapest around either. I guess that's my "niche". I sell quality products at "reasonable" prices.
I'm more confused now than I was at the begining of this thread. It seems like the 2 AMDA BOD members and the AMDA president have 3 different ideas of where AMDA is headed. :?