Tank Catastophe

[mdevera15]

I actually did email deep blue last night. Sorry forgot to provide that update


E

Everyone here is giving you great advice on contacting the manufacturer. You want to basically personalize what the issue is, so that they know that there is a person behind the ownership of the tank. Not the vendor on the other side who sold it. Keep in mind that with all things, maybe this may end up benefiting the vendor as they can get a free tank from the damage and not pass it on to you. You end up fitting a bill and pay a credit balanced off from the damaged tank.

But hey... it's all on you and how you want to proceed now.

 

[mdevera15]

Update - reply from Deep Blue. Things are lookin up.

"Hello Marc,

Thank you for contacting Deep Blue Professional.

We have never seen anything like this happen to one of our aquariums and
would really like to get more information. To get started, please email us
an image of the original receipt so we can verify your purchase. Please also
tell us if the aquarium was used on our aquarium cabinet or a cabinet made
by another manufacturer. Any additional image(s) of the aquarium will also
be needed.

Is the aquarium still with the retailer? A customer care ticket has been
created on your behalf. Please reference the ticket number located on the
subject line for all future messages. If you have any questions, please do
not hesitate to contact us. Your retailer will be contacted once you provide
the information requested above.

Thank you for choosing Deep Blue Professional
DBP Customer Service"

 

[edd]

sounds like your lfs didn't contact deep blue. glad to hear your making progress.

 

[mdevera15]

sounds like your lfs didn't contact deep blue. glad to hear your making progress.

i know. and they said they'd receive word from the manufacturer today.. hehe.

ive been seeing alot of nice setups for sale in the marketplace. so tempted to just pull the trigger and pick one of them up.

 

[edd]

just be patient, hopefully you will get a new tank and maybe reimburse for live stock.

 

[JimmyR1rider]

You purchased a new tank. If there was a defect you deserve a new replacement. Hold off until you get screwed(if that happens, hopefully it won't) to spend any money on another setup.

You should bring the e mail to fishtown.....ugh I mean your store you bought it from and ask them why they'd received word and not your tank after them telling you it was at Deep Blue. If they lied to you I'd demand to see your tank that might be in the back room there and take as many pictures to send the company to get their cooperation.

I also have a strong feeling that they may have thrown the tank away and that's why they gave you the it looks like something hit it line. The warranty on tanks as with most things are phrased as it's warranted against all manufacturers defects and will not cover misuse or damage done to unit by owner either in setup or as the store tried saying"if it was hit by anything".

Hopefully they take care of you and you're up and running again soon.

 

[Awibrandy]

Calm down guys!lol

Glad that you did follow through with emailing DB!! As to them possibly not being contacted at all by your LFS is a possibility, but not necessarily fact.
It could be that the LFS did contact them, and the rep. has yet to make the connection.
Just playing "Devil's advocate" here.lol
Like others stated save your cash until you get back disappointing news which I hope you don't.

 

[mdevera15]

UPDATE - Response from DB

Hello Marc,

Unfortunately, our toll-free customer care hotline is still in the works and email us currently the best way to reach us, sorry.

The aquarium is currently with our distributor and awaiting inspection which may happen later this afternoon. You will be contacted once we the report is in.

Still need an image of the original receipt along with the information requested in the previous message.

Thank you for choosing Deep Blue Professional
DBP Customer Service

So they DID send the tank for inspection!! very surprising.

 

[mdevera15]

UPDATE - and this one sucked a lil bit.

Please be advised, your Deep Blue customer care ticket has now been closed. Our quality assurance team reviewed the defective aquarium and have provided the following comments:

===DBP-QA INSPECTION: DC046GH3===
Date of Inspection: October 18, 2012
I-TYPE: WARRANTY CLAIM INSPECTION
Product ID: N/A
Product Description: N/A, PRODUCT IS NOT MFG BY DEEP BLUE PROFESSIONAL, SEE ATTACHED IMAGES
Remarks: PRODUCT CONSTRUCTION AND SPECS DO NOT MATCH DBP PROD. SPECS. | ADD ? NON-TEMPERED V.PANES AND O.F. CHAMBER DO NOT MATCH
Status: INSP CLOSED
Verification: LOPEZ003175
===DBP-QA INSPECTION: DC046GH3===

In short, your aquarium was not manufactured by Deep Blue Professional. We recommend that you contact the retailer and advise them of the situation. Your retailer will be able to track down the actual manufacturer and get you in contact with their customer service department.

If you have any questions or concerns, please feel free to contact us again.

Good luck and thank you for contacting Deep Blue Professional.
DBP Customer Service

AWESOME..

 

[SanmanReefer]

UPDATE - and this one sucked a lil bit.

Please be advised, your Deep Blue customer care ticket has now been closed. Our quality assurance team reviewed the defective aquarium and have provided the following comments:

===DBP-QA INSPECTION: DC046GH3===
Date of Inspection: October 18, 2012
I-TYPE: WARRANTY CLAIM INSPECTION
Product ID: N/A
Product Description: N/A, PRODUCT IS NOT MFG BY DEEP BLUE PROFESSIONAL, SEE ATTACHED IMAGES
Remarks: PRODUCT CONSTRUCTION AND SPECS DO NOT MATCH DBP PROD. SPECS. | ADD ? NON-TEMPERED V.PANES AND O.F. CHAMBER DO NOT MATCH
Status: INSP CLOSED
Verification: LOPEZ003175
===DBP-QA INSPECTION: DC046GH3===

In short, your aquarium was not manufactured by Deep Blue Professional. We recommend that you contact the retailer and advise them of the situation. Your retailer will be able to track down the actual manufacturer and get you in contact with their customer service department.

If you have any questions or concerns, please feel free to contact us again.

Good luck and thank you for contacting Deep Blue Professional.
DBP Customer Service

AWESOME..

Oh God, here we go now!!

 

[albano]

In short, your aquarium was not manufactured by Deep Blue Professional. We recommend that you contact the retailer and advise them of the situation.

:scratchch sounds like your LFS has some 'splaining' to do!

 

[Paolissimo]

WOW...Did the LFS send the correct tank to them? Can they be also clueless what tank they sold you? Who told you is a Deep Blue tank?

 

[mdevera15]

WOW...Did the LFS send the correct tank to them? Can they be also clueless what tank they sold you? Who told you is a Deep Blue tank?

they said it was a deep blue tank. I know the stand was. and so was the return pump. and yes they did send my tank to them. Deep blue sent me pics with their awesome findings. i cant wait to hear from the LFS.. they don't know that I've been in contact with Deep Blue. Watch them just say "The manufacturer is not gonna cover the tank"

 

[JimmyR1rider]

Time to put them in the spot and take the email to them and ask why you were told it was a deep blue when it wasn't.

 

[brunoboarder2444]

some people are friggin jerks

 

[shmibly]

BBB time......?

 

[jnelson]

Better yet, tell us definitively who the LFS is

 

[edd]

if you have receipt stating that its a deep blue tank,then show your lfs email from db stating its not their tank, and receipt stating thats what you bought and tell them they need to replace tank with deep blue tank and live stock or they will see you in court. its a no brainer you will win in court. i think small claims court covers up to $2000.00,

 

[mdevera15]

if you have receipt stating that its a deep blue tank,then show your lfs email from db stating its not their tank, and receipt stating thats what you bought and tell them they need to replace tank with deep blue tank and live stock or they will see you in court. its a no brainer you will win in court. i think small claims court covers up to $2000.00,

the receipt just says 90 gallon cornerflow black. i guess they assumed it was a deep blue tank because the stand is from deep blue. some items on the receipt dont have the brand name on it.

 

[mdevera15]

BBB time......?

not sure what BBB means?